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Loss Prevention Supervisor Job

Company Name:
JCPenney
job
Description
- Lincoln, NE---Gateway Mall, 02651
Job Title:Loss Prevention
supervisor
Are you interested in the Criminal Justice field, but not the least bit interested in riding around in a patrol car? Are you interested in learning how to run a business and how profitability is affected by having a sound, theft-free, safe work environment? Would you describe yourself as a confident, dedicated leader that can lead a team to or directly handle difficult customer situations with ease? Well...being a Loss Prevention Supervisor at JCPenney might be the
position
for you! Come be a part of our team.
The LP Supervisor's role is to keep their store safe and profitable at all times by executing company programs and investigating any suspicious customer or team member activities or behavior in the store.
Responsibilities:
oCoaching - You know how important it is to a) provide the team with ongoing feedback b) make yourself available to the team you support so they can grow
o Responsible for shrinkage and safety awareness programs - You know how important it is for the team to understand current shrinkage and safety issues related to store profitability and environment. You lead all of the loss prevention communications within the store to let the team know what's going on what they need to do to create the right store experience.
o Accountable for record maintenance - You or your team is in charge of a lot of detail. The company and law enforcement agencies are depending on you to have complete and accurate reports to assist any investigation that may need to occur for the store. You are always on top of the documentation to ensure everything is complete and in order for the team.
o Participates in court hearings - You're a pro when it comes to witness stand. Others may get nervous or forget the details under pressure, but not you...You have the facts, you know the facts, and you are more than willing to educate others on the details.
o Workplace safety - You know that having a safe environment is a critical factor in customer satisfaction and associate engagement. You
coach
associates within the store on best practices and when an event occurs, you are breaking it down to find the root cause of the issue to prevent it from occurring in the future.
o Internal investigations - You know that one of the major causes of loss is store associate dishonesty and unfortunately, you've got to keep a close eye on them as well. Sure, it can be awkward to investigate someone that you know by checking bags, setting up surveillance, or interviewing - but it's absolutely necessary to store profitability.
o Merchandise protection and safety assessment compliance - You periodically walk the sales floor to audit shops to ensure merchandise protection standards as well as operational practices are in compliance with company standards. When they are not, you know who to talk to and what needs to get done.
o Supports organized crime initiatives - You are the eyes and ears on the ground when it comes to company or industry related initiatives to stop organized retail crime. You partner with district teams as well as other retailers to combine forces to identify trends and patterns or collect evidence to stop these crime rings before they even start.
Skills and Characteristics:
o Build Trust: You demonstrate character and integrity in your actions, you show the courage to do what's right, and you do great work because you have the right skill and experience.
o Work with Others: You're a team player who willingly shares information, you enjoy providing outstanding service, and you build positive working relationships.
o Drive Results: You use your abilities to think critically, solve problems and take action to get things done and make things better.
o Time Management - You know how to prioritize your work based on the biggest needs of the business.
o Social Intelligence - You can read between the lines and adjust your behavior and actions based on how someone is reacting.

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