Child Support Operations Supervisor
Salary:
$23.
02 HourlyLocation :
Lincoln, NEJob Type:
PERM FULL TIMEJob Number:
202311035Department:
Health & Human Services DepartmentDivision:
Children & Family ServicesOpening Date:
08/01/2023Closing Date:
8/15/2023 11:
59 PM CentralDescription The State of Nebraska, Department of Health and Human Services is seeking a Child Support Enforcement Supervisor for the Division of Children and Family Services.
This position is responsible for setting work standards and developing procedures within agency, federal, and state policies for the unit, and training staff to ensure policies, manuals, and regulations are implemented and followed for the Division of Children and Family Services.
Are you a compassionate, results-driven professional with the skills necessary to provide leadership within an organization that helps children and families care for themselves resulting in healthier families and safer, more prosperous communities? If so, WE NEED YOU!You have the passion; we have the opportunities - let's make a difference for Nebraskans!What we can offer you:
oStable Employment OpportunityoCareer Development and LearningoTuition Reimbursemento156% match of first 4.
8% contribution to Retirement Plano13 Paid HolidaysoGenerous Leave Accruals and BenefitsoOpportunity to be part of a caring organizationoFlexible SchedulesDHHS State of Nebraska values our employees as well as a supportive environment that strives to promote Diversity, Inclusion, and Belonging.
We recruit, hire, train, and promote in all job qualifications and at all levels without regard to race, color, religion, sex, age, national origin, disability, marital status, or genetics.
For more information about the Nebraska Department of Health and Human Services and the Division of Children and Family Services, please visit our website, http:
//dhhs.
ne.
gov.
Examples of Work The Child Support Operations Supervisor oversees staff within the Child Support Enforcement Unit.
The unit is responsible for a variety of administrative processes including the Tax Refund Intercept Program, Review & Modification of support orders, Interstate Central Registry, certified payment records, administrative reviews and hearings, Consumer Credit Reporting, Unclaimed Property, bankruptcy, passport denial, Administrative Offset, and State Lottery Offset.
The Child Support Enforcement Supervisor:
oIs responsible for setting work standards and developing procedures within agency, federal, and state policies for the unit, and training staff to ensure policies, manuals, and regulations are implemented and followed.
oReviews work and personnel functions; hires, trains, develops, and evaluates staff.
oPlans work operations, sets priorities, deadlines, and goals.
oDevelops metrics to ensure goals are met within the unit and provides reports to management of the current status of program activities.
oHas significant verbal and written interaction with the general public, stakeholders, and various public agencies.
Qualifications / Requirements REQUIREMENTS:
A Bachelor's degree in a closely related area such as:
social work; counseling/guidance; psychology; sociology; human development; mental health care; education; criminal justice; public or business administration; accounting; law enforcement; or English.
AND One year experience leading, coordinating, directing, monitoring and/or supervising others within an eligibility/client service function/program in a public or private agency including responsibility for such duties as:
employee selection, promotion, or evaluation; training; answering questions about policies and procedures; developing work schedules; assigning work loads, developing performance standards; or evaluating/reviewing work assignments and operations workflow.
OR 24 semester hours of post high school coursework in social work; counseling/guidance; psychology; sociology; human development; mental health care; education; criminal justice; public business administration; accounting; law enforcement; English or a closely related area.
AND One year experience leading, coordinating, directing, monitoring and/or supervising others within an eligibility/client service function/program in a public or private agency, including responsibility for such duties as:
employee selection, promotion, or evaluation; training; answering questions about policies and procedures; developing work schedules; assigning workloads, developing performance standards; or evaluating/reviewing work assignments and operations workflow.
AND Two years of experience in eligibility determination for major Income Maintenance programs or child support services; in developing contacts with local community organizations and their resources and experience in other areas of social services delivery involving close contact with client/applicants OR experience in a judicial or law enforcement organization or credit and collections organizations involving close contact with clients/applicants in a decision-making role.
Knowledge, Skills and Abilities Knowledge of:
the principles and techniques of supervision; work performance and other standards development; instruct staff in policies and procedures; child support enforcement policies, procedures, and programs; agency policies, procedures, and programs; federal and state laws pertinent to agency programs; agency forms and communication practices; federal and state laws and agency regulations, policies, and guidelines concerning confidentiality, release of client information, and child support enforcement.
Ability to:
develop performance standards and apply to work related situations; plan and assign work of subordinate staff, coordinate case assignments and workloads, organize and maintain case records; interpret and apply agency guidelines covering the program and or individual case situations; communicate effectively with clients, co-workers, supervisors and other staff, courts and judicial system to exchange case information and discuss case assessments and decisions; determine compliance with agency guidelines concerning policies.
We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life.
Your paycheck is just part of your total compensation.
Check out all that the State of Nebraska has to offer! For more information on benefits currently offered to permanent teammates, please visit:
Recommended Skills Administration Assessments Business Administration Communication Confidentiality Criminal Justice Estimated Salary: $20 to $28 per hour based on qualifications.
$23.
02 HourlyLocation :
Lincoln, NEJob Type:
PERM FULL TIMEJob Number:
202311035Department:
Health & Human Services DepartmentDivision:
Children & Family ServicesOpening Date:
08/01/2023Closing Date:
8/15/2023 11:
59 PM CentralDescription The State of Nebraska, Department of Health and Human Services is seeking a Child Support Enforcement Supervisor for the Division of Children and Family Services.
This position is responsible for setting work standards and developing procedures within agency, federal, and state policies for the unit, and training staff to ensure policies, manuals, and regulations are implemented and followed for the Division of Children and Family Services.
Are you a compassionate, results-driven professional with the skills necessary to provide leadership within an organization that helps children and families care for themselves resulting in healthier families and safer, more prosperous communities? If so, WE NEED YOU!You have the passion; we have the opportunities - let's make a difference for Nebraskans!What we can offer you:
oStable Employment OpportunityoCareer Development and LearningoTuition Reimbursemento156% match of first 4.
8% contribution to Retirement Plano13 Paid HolidaysoGenerous Leave Accruals and BenefitsoOpportunity to be part of a caring organizationoFlexible SchedulesDHHS State of Nebraska values our employees as well as a supportive environment that strives to promote Diversity, Inclusion, and Belonging.
We recruit, hire, train, and promote in all job qualifications and at all levels without regard to race, color, religion, sex, age, national origin, disability, marital status, or genetics.
For more information about the Nebraska Department of Health and Human Services and the Division of Children and Family Services, please visit our website, http:
//dhhs.
ne.
gov.
Examples of Work The Child Support Operations Supervisor oversees staff within the Child Support Enforcement Unit.
The unit is responsible for a variety of administrative processes including the Tax Refund Intercept Program, Review & Modification of support orders, Interstate Central Registry, certified payment records, administrative reviews and hearings, Consumer Credit Reporting, Unclaimed Property, bankruptcy, passport denial, Administrative Offset, and State Lottery Offset.
The Child Support Enforcement Supervisor:
oIs responsible for setting work standards and developing procedures within agency, federal, and state policies for the unit, and training staff to ensure policies, manuals, and regulations are implemented and followed.
oReviews work and personnel functions; hires, trains, develops, and evaluates staff.
oPlans work operations, sets priorities, deadlines, and goals.
oDevelops metrics to ensure goals are met within the unit and provides reports to management of the current status of program activities.
oHas significant verbal and written interaction with the general public, stakeholders, and various public agencies.
Qualifications / Requirements REQUIREMENTS:
A Bachelor's degree in a closely related area such as:
social work; counseling/guidance; psychology; sociology; human development; mental health care; education; criminal justice; public or business administration; accounting; law enforcement; or English.
AND One year experience leading, coordinating, directing, monitoring and/or supervising others within an eligibility/client service function/program in a public or private agency including responsibility for such duties as:
employee selection, promotion, or evaluation; training; answering questions about policies and procedures; developing work schedules; assigning work loads, developing performance standards; or evaluating/reviewing work assignments and operations workflow.
OR 24 semester hours of post high school coursework in social work; counseling/guidance; psychology; sociology; human development; mental health care; education; criminal justice; public business administration; accounting; law enforcement; English or a closely related area.
AND One year experience leading, coordinating, directing, monitoring and/or supervising others within an eligibility/client service function/program in a public or private agency, including responsibility for such duties as:
employee selection, promotion, or evaluation; training; answering questions about policies and procedures; developing work schedules; assigning workloads, developing performance standards; or evaluating/reviewing work assignments and operations workflow.
AND Two years of experience in eligibility determination for major Income Maintenance programs or child support services; in developing contacts with local community organizations and their resources and experience in other areas of social services delivery involving close contact with client/applicants OR experience in a judicial or law enforcement organization or credit and collections organizations involving close contact with clients/applicants in a decision-making role.
Knowledge, Skills and Abilities Knowledge of:
the principles and techniques of supervision; work performance and other standards development; instruct staff in policies and procedures; child support enforcement policies, procedures, and programs; agency policies, procedures, and programs; federal and state laws pertinent to agency programs; agency forms and communication practices; federal and state laws and agency regulations, policies, and guidelines concerning confidentiality, release of client information, and child support enforcement.
Ability to:
develop performance standards and apply to work related situations; plan and assign work of subordinate staff, coordinate case assignments and workloads, organize and maintain case records; interpret and apply agency guidelines covering the program and or individual case situations; communicate effectively with clients, co-workers, supervisors and other staff, courts and judicial system to exchange case information and discuss case assessments and decisions; determine compliance with agency guidelines concerning policies.
We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life.
Your paycheck is just part of your total compensation.
Check out all that the State of Nebraska has to offer! For more information on benefits currently offered to permanent teammates, please visit:
Recommended Skills Administration Assessments Business Administration Communication Confidentiality Criminal Justice Estimated Salary: $20 to $28 per hour based on qualifications.
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