Help Desk Associate (Lincoln, NE)
Position Information Working Title Help Desk Associate (Lincoln, NE) Department University of Nebraska System Requisition Number S_230780 Posting Open Date 07/26/2023 Application Review Date:
(To ensure consideration, please submit all application materials before review date) 08/15/2023 Posting Close Date Open Until Filled Yes Description of Work Provide initial employee support for technical inquiries received via phone, email, and messaging applications.
Assess the nature of problems and resolve basic support issues.
Troubleshoot software and hardware issues on laptops, desktops, tablets, and/or smartphones.
Log or record support tickets and/or cases.
This position would utilize industry recognized incident management, remote management, and system management tools to monitor, assist, and resolve issues for users and other departments within the university.
For more complex issues, transfer internal customers to second-level Help Desk Technicians.
This position will need to quickly become familiar with University Identity Management tools, student information systems, University monitoring tools, and other University Enterprise Systems.
This person must also demonstrate a strong track record of proven customer service.
This position will uphold the ITS core principles of outstanding collaboration and communication, a drive to succeed, a passion for higher learning, and acting with integrity.
Please note:
Sponsorship will not be offered for this position.
#LI-DNI Minimum Required Qualifications High school education; equivalency consideredOne year computing support or related experience to include customer service; requiredKnowledge and/or experience with Windows or Mac computer systems; requiredProven Customer Service Skills; requiredExcellent written and verbal communication skills; requiredAbility to multi-task and manage competing priorities; requiredKnowledge and experience with Microsoft Office suite of products; requiredKnowledge and experience with e-mail, mobile devices, and Internet Browsers; requiredKnowledge of network connectivity procedures; required Preferred Qualifications Associate's degree in technology or related field; preferred Pre-Placement Driving Record Review Required Physical Required No Commercial Driver's License (CDL) required.
Subject to DOT approved pre-employment & random testing for alcohol and controlled substances.
Criminal History Background Check Required Yes Posted Salary $39,900 minimum How to Apply THIS POSTING IS FOR INFORMATION PURPOSES ONLY.
To apply, interested applicants should go to University of Nebraska System's employment website:
https:
//careers.
nebraska.
edu/ />orClick here to apply:
https:
//careers.
nebraska.
edu/postings/2216 For questions or accommodations related to this position contact Direct questions about the position to:
email protected Direct questions about the on-line application process to:
402-472-3701 Job Category (old) Office/Service Job Type Full-Time Alternate Work Schedule (if other than 8-5) Work Location (City, State) Position funded by grant or other form of temporary funding? No If Temporary, indicate end date Planned Hire Date:
Appointment End Date Supplemental Questions Required fields are indicated with an asterisk ( ).
Required Documents Required DocumentsOptional Documents Recommended Skills Customer Service Help Desk Incident Management Information Technology Microsoft Office Microsoft Windows Estimated Salary: $20 to $28 per hour based on qualifications.
(To ensure consideration, please submit all application materials before review date) 08/15/2023 Posting Close Date Open Until Filled Yes Description of Work Provide initial employee support for technical inquiries received via phone, email, and messaging applications.
Assess the nature of problems and resolve basic support issues.
Troubleshoot software and hardware issues on laptops, desktops, tablets, and/or smartphones.
Log or record support tickets and/or cases.
This position would utilize industry recognized incident management, remote management, and system management tools to monitor, assist, and resolve issues for users and other departments within the university.
For more complex issues, transfer internal customers to second-level Help Desk Technicians.
This position will need to quickly become familiar with University Identity Management tools, student information systems, University monitoring tools, and other University Enterprise Systems.
This person must also demonstrate a strong track record of proven customer service.
This position will uphold the ITS core principles of outstanding collaboration and communication, a drive to succeed, a passion for higher learning, and acting with integrity.
Please note:
Sponsorship will not be offered for this position.
#LI-DNI Minimum Required Qualifications High school education; equivalency consideredOne year computing support or related experience to include customer service; requiredKnowledge and/or experience with Windows or Mac computer systems; requiredProven Customer Service Skills; requiredExcellent written and verbal communication skills; requiredAbility to multi-task and manage competing priorities; requiredKnowledge and experience with Microsoft Office suite of products; requiredKnowledge and experience with e-mail, mobile devices, and Internet Browsers; requiredKnowledge of network connectivity procedures; required Preferred Qualifications Associate's degree in technology or related field; preferred Pre-Placement Driving Record Review Required Physical Required No Commercial Driver's License (CDL) required.
Subject to DOT approved pre-employment & random testing for alcohol and controlled substances.
Criminal History Background Check Required Yes Posted Salary $39,900 minimum How to Apply THIS POSTING IS FOR INFORMATION PURPOSES ONLY.
To apply, interested applicants should go to University of Nebraska System's employment website:
https:
//careers.
nebraska.
edu/ />orClick here to apply:
https:
//careers.
nebraska.
edu/postings/2216 For questions or accommodations related to this position contact Direct questions about the position to:
email protected Direct questions about the on-line application process to:
402-472-3701 Job Category (old) Office/Service Job Type Full-Time Alternate Work Schedule (if other than 8-5) Work Location (City, State) Position funded by grant or other form of temporary funding? No If Temporary, indicate end date Planned Hire Date:
Appointment End Date Supplemental Questions Required fields are indicated with an asterisk ( ).
Required Documents Required DocumentsOptional Documents Recommended Skills Customer Service Help Desk Incident Management Information Technology Microsoft Office Microsoft Windows Estimated Salary: $20 to $28 per hour based on qualifications.
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