Customer Connections Interview Specialist - REMOTE (Non-Lincoln)
Lincoln, NE Lincoln, NE Estimated:
$35.
4K - $44.
9K a year Estimated:
$35.
4K - $44.
9K a year 10 days ago 10 days ago 10 days ago Assurity is looking for enthusiastic, driven and collaborative people to join our team.
We're a company of vibrant and passionate people who work every day to advance our mission of helping people through difficult times - and who truly want to make a difference.
As a Certified B Corporation, we have a verified commitment to our people, community and planet, and we work every day to make the world a better place.
Ample opportunities for growth, a thriving culture and coworkers who care as much as you do are just the beginning.
Come work with purpose.
Learn more:
www.
assurity.
com/careers 45% Conducts telephone interviews and effectively communicates with underwriters, case coordinators, issue staff and producers, which includes:
Applying basic underwriting knowledge for various life and health products to the interview process; Conducting appropriate interviews with applicants in a variety of formats; Documenting interviews completely with relevant medical and personal information necessary for the underwriting decision; Providing preliminary underwriting decision on point-of-sale interviews; Meeting and exceeding established individual and department quantitative standards; Providing status of pending applications and outstanding requirements; and Providing comprehensive records on all interactions as information is received.
45% Provides a high level of personalized service to achieve and exceed standards including building and maintaining sustainable relationships with our customers, which includes:
Being available and engaged during assigned work hours to ensure the highest level of customer satisfaction; Meeting and exceeding established qualitative standards; Identifying customers' needs, clarifying information, researching every issue and providing solutions, status and/or alternatives; Working with difficult customers to resolve issues; and Maintaining a high level of engagement, positive attitude, and professional appearance at all times.
10% Performs other responsibilities as assigned, which includes:
Assisting with process improvement planning and implementation; Helping with special projects and other related duties as requested; and Serving as a member of various committees and implementation teams.
The list of essential functions is not exhaustive and may be substituted as necessary.
EXPERIENCE AND SKILL REQUIREMENTS Two years of experience in underwriting, business, or related experience required.
Ability to type 40 words per minute required.
Strong verbal and written communication skills required.
Strong listening skills required.
Decision-making ability required.
Telephone and customer service skills.
Relationship-building skills.
Medical background preferred.
Familiarity with ACD telephone systems and practices preferred.
Customer focus and adaptability to different personality types.
Ability to set and manipulate priorities and manage time effectively.
Word processing and spreadsheet software proficiency required.
Talent required in values, work intensity, achiever, positivity, resourcefulness, persuasion, command, relationship-extension, and exactness.
EDUCATION AND CERTIFICATION REQUIREMENTS Associate degree, trade school certification or equivalent in related field required.
PHYSICAL AND WORK SCHEDULE REQUIREMENTS Hours are from 11:
30 - 8:
00 p.
m.
Monday - Thursday, 9:
30-6:
00pm Friday.
Required locations for this position are states within the Central Time Zone.
Associate will provide an effective and quiet work environment, free from distractions and without view of company data accessible by others.
Associate with maintain stable, high speed Internet access.
Ability to work approximately one Saturday a month from 9:
00 a.
m.
- 1:
00 p.
m.
Maintain acceptable attendance according to the company attendance policy and following daily work schedule for appropriate coverage.
Ability to work at a computer up to eight hours a day.
Sign-on bonus guaranteed and training bonus program in place.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$35.
4K - $44.
9K a year Estimated:
$35.
4K - $44.
9K a year 10 days ago 10 days ago 10 days ago Assurity is looking for enthusiastic, driven and collaborative people to join our team.
We're a company of vibrant and passionate people who work every day to advance our mission of helping people through difficult times - and who truly want to make a difference.
As a Certified B Corporation, we have a verified commitment to our people, community and planet, and we work every day to make the world a better place.
Ample opportunities for growth, a thriving culture and coworkers who care as much as you do are just the beginning.
Come work with purpose.
Learn more:
www.
assurity.
com/careers 45% Conducts telephone interviews and effectively communicates with underwriters, case coordinators, issue staff and producers, which includes:
Applying basic underwriting knowledge for various life and health products to the interview process; Conducting appropriate interviews with applicants in a variety of formats; Documenting interviews completely with relevant medical and personal information necessary for the underwriting decision; Providing preliminary underwriting decision on point-of-sale interviews; Meeting and exceeding established individual and department quantitative standards; Providing status of pending applications and outstanding requirements; and Providing comprehensive records on all interactions as information is received.
45% Provides a high level of personalized service to achieve and exceed standards including building and maintaining sustainable relationships with our customers, which includes:
Being available and engaged during assigned work hours to ensure the highest level of customer satisfaction; Meeting and exceeding established qualitative standards; Identifying customers' needs, clarifying information, researching every issue and providing solutions, status and/or alternatives; Working with difficult customers to resolve issues; and Maintaining a high level of engagement, positive attitude, and professional appearance at all times.
10% Performs other responsibilities as assigned, which includes:
Assisting with process improvement planning and implementation; Helping with special projects and other related duties as requested; and Serving as a member of various committees and implementation teams.
The list of essential functions is not exhaustive and may be substituted as necessary.
EXPERIENCE AND SKILL REQUIREMENTS Two years of experience in underwriting, business, or related experience required.
Ability to type 40 words per minute required.
Strong verbal and written communication skills required.
Strong listening skills required.
Decision-making ability required.
Telephone and customer service skills.
Relationship-building skills.
Medical background preferred.
Familiarity with ACD telephone systems and practices preferred.
Customer focus and adaptability to different personality types.
Ability to set and manipulate priorities and manage time effectively.
Word processing and spreadsheet software proficiency required.
Talent required in values, work intensity, achiever, positivity, resourcefulness, persuasion, command, relationship-extension, and exactness.
EDUCATION AND CERTIFICATION REQUIREMENTS Associate degree, trade school certification or equivalent in related field required.
PHYSICAL AND WORK SCHEDULE REQUIREMENTS Hours are from 11:
30 - 8:
00 p.
m.
Monday - Thursday, 9:
30-6:
00pm Friday.
Required locations for this position are states within the Central Time Zone.
Associate will provide an effective and quiet work environment, free from distractions and without view of company data accessible by others.
Associate with maintain stable, high speed Internet access.
Ability to work approximately one Saturday a month from 9:
00 a.
m.
- 1:
00 p.
m.
Maintain acceptable attendance according to the company attendance policy and following daily work schedule for appropriate coverage.
Ability to work at a computer up to eight hours a day.
Sign-on bonus guaranteed and training bonus program in place.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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