Reservations Agent
The Reservations Sales Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according to Highgate Hotel standards. This position must also be able to answer questions and provide information about hotel resources.
Fundamental Requirements:
Answer all incoming calls promptly, in an attentive, courteous and efficient manner,
Answer guest inquiries about hotel services, facilities, hours of operation, and local area & attractions.
Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible.
Enter reservations into the computer according to standard operating procedures.
Communicate and work closely with the Sales Department concerning group bookings.
Maintain availability calendar and communicate all relevant information to the operations staff.
Maintain accurate files and reports.
Handle all special reservations, to include V.I.P. reservations, packages and discounts.
Book and block rooms using hotel standards for Group Rooming Lists and Booking Agreements.
Act as the primary liaison between the guest and the hotel.
Post no-show revenue daily, if required at property.
Process travel agent checks, if required at property.
Be able to perform all duties of Guest Services Agent and assist at front desk as needed.
Communicate availability to wholesalers.
Call for occupancy at area hotels.
File reservations and group contracts.
Review Reservations logbook and Guest Request log on a daily basis.
Send confirmations.
Process advance deposit/balance sheet.
Process brochure requests.
Research travel agent commissions.
Perform other assignments as requested.
Education and Experience
High School diploma or equivalent required.
Experience in a hotel or a related field preferred.
College course work in related field helpful.
Excellent phone skills needed.
Clear verbal and written communication skills.
Ability to work a flexible schedule to include weekends and holidays.
Strong computer skills necessary.
Must be flexible and able to work in a fast paced environment.
Candidate must have attention to detail, be able to multi-task, must have experience handling customer service issues and be a team playerEstimated Salary: $20 to $28 per hour based on qualifications.
Fundamental Requirements:
Answer all incoming calls promptly, in an attentive, courteous and efficient manner,
Answer guest inquiries about hotel services, facilities, hours of operation, and local area & attractions.
Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible.
Enter reservations into the computer according to standard operating procedures.
Communicate and work closely with the Sales Department concerning group bookings.
Maintain availability calendar and communicate all relevant information to the operations staff.
Maintain accurate files and reports.
Handle all special reservations, to include V.I.P. reservations, packages and discounts.
Book and block rooms using hotel standards for Group Rooming Lists and Booking Agreements.
Act as the primary liaison between the guest and the hotel.
Post no-show revenue daily, if required at property.
Process travel agent checks, if required at property.
Be able to perform all duties of Guest Services Agent and assist at front desk as needed.
Communicate availability to wholesalers.
Call for occupancy at area hotels.
File reservations and group contracts.
Review Reservations logbook and Guest Request log on a daily basis.
Send confirmations.
Process advance deposit/balance sheet.
Process brochure requests.
Research travel agent commissions.
Perform other assignments as requested.
Education and Experience
High School diploma or equivalent required.
Experience in a hotel or a related field preferred.
College course work in related field helpful.
Excellent phone skills needed.
Clear verbal and written communication skills.
Ability to work a flexible schedule to include weekends and holidays.
Strong computer skills necessary.
Must be flexible and able to work in a fast paced environment.
Candidate must have attention to detail, be able to multi-task, must have experience handling customer service issues and be a team playerEstimated Salary: $20 to $28 per hour based on qualifications.
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