Call Center Agent / Appointment Setter
Functions
Supports Level I technical support issues via telephone and email support
Answers all Level I technical questions
Utilizes Level I security access to account management system to assist customers
Escalates or flags tickets and calls to senior personnel when necessary
Adds features to accounts when requested
Answers help desk tickets as a secondary responsibility
Performs miscellaneous job-related duties as assigned
Skills
Ability to communicate effectively, both orally and in writing
Abilite to take notes in an organized manner
Attention to detail
Analytical skills
Ability to work in a team environment
Ability to work productively and efficiently to meet deadlines and quotas
Email CLients Estimated Salary: $20 to $28 per hour based on qualifications.
Supports Level I technical support issues via telephone and email support
Answers all Level I technical questions
Utilizes Level I security access to account management system to assist customers
Escalates or flags tickets and calls to senior personnel when necessary
Adds features to accounts when requested
Answers help desk tickets as a secondary responsibility
Performs miscellaneous job-related duties as assigned
Skills
Ability to communicate effectively, both orally and in writing
Abilite to take notes in an organized manner
Attention to detail
Analytical skills
Ability to work in a team environment
Ability to work productively and efficiently to meet deadlines and quotas
Email CLients Estimated Salary: $20 to $28 per hour based on qualifications.
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