Customer Relations & Front Office Receptionist
Are you looking for an exciting opportunity to make a difference and support businesses needs? We are seeking a motivated and customer-centric individual to join a tech service company as a Customer Relations & Front Office Receptionist.
In this role, you will be the first point of contact for valued clients.
Duties of the customer relations & front Office receptionist:
Manage a high volume of incoming callsTake the lead on customer calls, capturing the reason for the call, and providing essential information to the internal team for effective communication and dispatching.
Provide guidance and support to clients, showing empathy and understanding for their urgent needs.
Build strong rapport and cultivate positive relationships with customers to ensure they feel valued and supported.
Gather detailed information about the mechanical breakdown, documenting the customer's information and business name.
Communicate effectively with customers, updating them on the status of their service ticket and providing estimated time of arrival for the service technician.
Anticipate challenging calls and convey to customers that they are in capable hands.
Create service tickets and dispatch out to service technicians.
Perks of the customer relations & front office receptionist:
Monday - Friday 8am to 5pm schedule with a 1-hour lunchPay $18/hourBusiness casual dress codeBenefits in a Card:
3 medical plans, dental and visionEUR EUR Additional benefits such as:
group accident, critical illness w/ cancer benefits, short-term disability, behavioral health, term life, and identity theftEUR Weekly pay via direct deposit or pay cardEUR If you possess exceptional organizational skills, a proactive mindset, and a passion for delivering exceptional customer experiences, we can't wait to hear from you!The Reserves Network is a family-owned and veteran-founded company.
Since 1984, we have been bringing employers and job seekers together in a variety of industries and positions.
EUR EUR As an equal opportunity employer, we value our employees and foster an environment of respect, integrity and trust in every aspect of employment.
However you identify and whatever your background, we encourage you toEUR apply todayEUR or you canEUR download our mobile appEUR to receive and accept real-time job notifications.
EUR EEO//Veteran/disability EmployerEUR Recommended Skills Communication Customer Relationship Management Front Office Networking Receptive Expediting Estimated Salary: $20 to $28 per hour based on qualifications.
In this role, you will be the first point of contact for valued clients.
Duties of the customer relations & front Office receptionist:
Manage a high volume of incoming callsTake the lead on customer calls, capturing the reason for the call, and providing essential information to the internal team for effective communication and dispatching.
Provide guidance and support to clients, showing empathy and understanding for their urgent needs.
Build strong rapport and cultivate positive relationships with customers to ensure they feel valued and supported.
Gather detailed information about the mechanical breakdown, documenting the customer's information and business name.
Communicate effectively with customers, updating them on the status of their service ticket and providing estimated time of arrival for the service technician.
Anticipate challenging calls and convey to customers that they are in capable hands.
Create service tickets and dispatch out to service technicians.
Perks of the customer relations & front office receptionist:
Monday - Friday 8am to 5pm schedule with a 1-hour lunchPay $18/hourBusiness casual dress codeBenefits in a Card:
3 medical plans, dental and visionEUR EUR Additional benefits such as:
group accident, critical illness w/ cancer benefits, short-term disability, behavioral health, term life, and identity theftEUR Weekly pay via direct deposit or pay cardEUR If you possess exceptional organizational skills, a proactive mindset, and a passion for delivering exceptional customer experiences, we can't wait to hear from you!The Reserves Network is a family-owned and veteran-founded company.
Since 1984, we have been bringing employers and job seekers together in a variety of industries and positions.
EUR EUR As an equal opportunity employer, we value our employees and foster an environment of respect, integrity and trust in every aspect of employment.
However you identify and whatever your background, we encourage you toEUR apply todayEUR or you canEUR download our mobile appEUR to receive and accept real-time job notifications.
EUR EEO//Veteran/disability EmployerEUR Recommended Skills Communication Customer Relationship Management Front Office Networking Receptive Expediting Estimated Salary: $20 to $28 per hour based on qualifications.
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