Service Writer
Lincoln, NE Lincoln, NE Estimated:
$43.
3K - $54.
9K a year Estimated:
$43.
3K - $54.
9K a year Vancer was formed to create custom maintenance-of-way (MOW) equipment for rail clients.
Our employees are the cornerstone of our business and key to ensuring we develop and deliver successful solutions that meet the needs of our railroad customers.
Vancer is looking to add a Service Writer to the team.
The Service Writer acts as the first-line, direct point of contact to internal and external customers by answering calls, scheduling and coordinating all service work and parts order entry for machine repairs, and completing related work orders and paperwork.
This job is crucial to creating and fostering a trusting relationship with the customer, thereby promoting retention and loyalty.
Essential & Primary Job Duties:
Opens, processes and closes service repair quotes and work orders utilizing standard jobs for all incoming repairs by obtaining accurate details from customers as to nature of problem.
Secures service manager approval, if needed.
Verifies warranty and service contract coverage.
Informs customers of any needed services, recalls, DOT inspections due on equipment.
Ensures orders are accurate, supportable and match invoices.
Identifies add-on sales opportunities and effectively communicates these to customer.
Converts quote to work order or closes as appropriate.
Coordinates research and orders parts as needed.
Obtains or issues internal purchase orders from customers when necessary.
Works with other CAT dealers service when machines are out of territory and schedules for the customer.
Schedules equipment repairs on work orders by dispatching workflow to field technicians by assessing skills, capabilities, areas of expertise and work availability schedules to minimize customer downtime and maximize field vs.
shop time for field technicians or utilizing other CAT dealers.
Provides exceptional customer service to ensure high customer satisfaction by keeping customer abreast of work being done and projected timeframe for completion in a timely manner.
Communicates to internal and external customers in a timely manner regarding status of quote.
Follows-up with customer after repairs have been completed to maintain rapport.
Researches, develops, implements and optimizes Vision link program and predictive maintenance strategies.
Ensures process of monitoring parameters of condition in machinery is such that a significant change is indicative of a developing failure.
Tell Us About Yourself We are interested in knowing the nuts and bolts of who you are, so tell us about your proud moments and accomplishments that got you to where you are today.
Tell us about your related experiences and training.
Let us know how your background aligns with this position's responsibilities.
If you have any questions prior to applying, please reach out to our Recruiting team at recruiting@vancer.
com or 402-891-7555.
Benefits Medical (and FSA/HSA plans), Dental, Vision Insurances Paid Vacation and Holidays Company-paid Basic Life Insurance Supplemental Term Life Insurance 401(k) with Match Tuition Reimbursement and In-house Training Dept.
Paid Military Leave Short and Long-Term Disability Safety Glasses and Boot Program Why People Choose Vancer BALANCE - Vancer employees appreciate a work environment that promotes work-life balance.
BENEFITS - Vancer offers its employees a comprehensive benefits package that includes health insurance, dental insurance, vision care, life insurance, paid vacation, a retirement plan, and more.
STABILITY - With its approach of building deep, value-added customer relationships and employing talented professionals, this Nebraska Built(TM) company will a lasting enterprise for generations to come.
EMPLOYEE FRIENDLY CULTURE - With a company culture built on a foundation of core values, the people of Vancer treat each other with the utmost respect and work together toward long-term success.
INVESTMENT IN PEOPLE - Creating a work environment that promotes training and development, as well as opportunities for employees to reach their professional goals, is something the company strives for every day.
About Vancer Built in Nebraska, Vancer was founded to engineer, build, and distribute quality, innovative and safe maintenance-of-way (MOW) equipment for the railroad industry.
By working closely with Class I railroads, Vancer has developed and supplied high quality, MOW solutions that help maintain thousands of miles of track each year.
At Vancer, we take great pride in keeping our finger on the pulse of the rail industry.
We listen.
We learn.
And we are committed to finding successful solutions for our railroad customers for many years to come.
Vancer is an equal opportunity employer and affords equal opportunity to all applicants for all positions.
Vancer shall abide by the requirements of 41 CFR 60-1.
4(a), 60-300.
5(a) and 60-741.
5(a).
These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin.
Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$43.
3K - $54.
9K a year Estimated:
$43.
3K - $54.
9K a year Vancer was formed to create custom maintenance-of-way (MOW) equipment for rail clients.
Our employees are the cornerstone of our business and key to ensuring we develop and deliver successful solutions that meet the needs of our railroad customers.
Vancer is looking to add a Service Writer to the team.
The Service Writer acts as the first-line, direct point of contact to internal and external customers by answering calls, scheduling and coordinating all service work and parts order entry for machine repairs, and completing related work orders and paperwork.
This job is crucial to creating and fostering a trusting relationship with the customer, thereby promoting retention and loyalty.
Essential & Primary Job Duties:
Opens, processes and closes service repair quotes and work orders utilizing standard jobs for all incoming repairs by obtaining accurate details from customers as to nature of problem.
Secures service manager approval, if needed.
Verifies warranty and service contract coverage.
Informs customers of any needed services, recalls, DOT inspections due on equipment.
Ensures orders are accurate, supportable and match invoices.
Identifies add-on sales opportunities and effectively communicates these to customer.
Converts quote to work order or closes as appropriate.
Coordinates research and orders parts as needed.
Obtains or issues internal purchase orders from customers when necessary.
Works with other CAT dealers service when machines are out of territory and schedules for the customer.
Schedules equipment repairs on work orders by dispatching workflow to field technicians by assessing skills, capabilities, areas of expertise and work availability schedules to minimize customer downtime and maximize field vs.
shop time for field technicians or utilizing other CAT dealers.
Provides exceptional customer service to ensure high customer satisfaction by keeping customer abreast of work being done and projected timeframe for completion in a timely manner.
Communicates to internal and external customers in a timely manner regarding status of quote.
Follows-up with customer after repairs have been completed to maintain rapport.
Researches, develops, implements and optimizes Vision link program and predictive maintenance strategies.
Ensures process of monitoring parameters of condition in machinery is such that a significant change is indicative of a developing failure.
Tell Us About Yourself We are interested in knowing the nuts and bolts of who you are, so tell us about your proud moments and accomplishments that got you to where you are today.
Tell us about your related experiences and training.
Let us know how your background aligns with this position's responsibilities.
If you have any questions prior to applying, please reach out to our Recruiting team at recruiting@vancer.
com or 402-891-7555.
Benefits Medical (and FSA/HSA plans), Dental, Vision Insurances Paid Vacation and Holidays Company-paid Basic Life Insurance Supplemental Term Life Insurance 401(k) with Match Tuition Reimbursement and In-house Training Dept.
Paid Military Leave Short and Long-Term Disability Safety Glasses and Boot Program Why People Choose Vancer BALANCE - Vancer employees appreciate a work environment that promotes work-life balance.
BENEFITS - Vancer offers its employees a comprehensive benefits package that includes health insurance, dental insurance, vision care, life insurance, paid vacation, a retirement plan, and more.
STABILITY - With its approach of building deep, value-added customer relationships and employing talented professionals, this Nebraska Built(TM) company will a lasting enterprise for generations to come.
EMPLOYEE FRIENDLY CULTURE - With a company culture built on a foundation of core values, the people of Vancer treat each other with the utmost respect and work together toward long-term success.
INVESTMENT IN PEOPLE - Creating a work environment that promotes training and development, as well as opportunities for employees to reach their professional goals, is something the company strives for every day.
About Vancer Built in Nebraska, Vancer was founded to engineer, build, and distribute quality, innovative and safe maintenance-of-way (MOW) equipment for the railroad industry.
By working closely with Class I railroads, Vancer has developed and supplied high quality, MOW solutions that help maintain thousands of miles of track each year.
At Vancer, we take great pride in keeping our finger on the pulse of the rail industry.
We listen.
We learn.
And we are committed to finding successful solutions for our railroad customers for many years to come.
Vancer is an equal opportunity employer and affords equal opportunity to all applicants for all positions.
Vancer shall abide by the requirements of 41 CFR 60-1.
4(a), 60-300.
5(a) and 60-741.
5(a).
These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin.
Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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