Unemployment Insurance Claims Specialist
Company Name:
State of Nebraska
Job Code: 02351911
Job Title: Unemployment Insurance Claims Specialist
Closing Date/Time: Thu. 06/26/14 11:59 PM Central Time
Salary: $13.57 Hourly
$28,225.60 Annually
Job Type: PERM FULL TIME
Location: Lincoln, Nebraska
Requisition #: 201402430
Position #: Various
Department: Labor, Department of
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Description Benefits Supplemental Questions
Two positions available. Under general supervision, interviews individuals by telephone, conducts initial and subsequent assessment of individual needs and files initial/additional claims for unemployment insurance benefits. Assists in the completion and processing of claims for unemployment insurance benefits.
Examples of Work:
Receives and responds to telephone inquiries from claimants, employers, other agencies, and the general public about the unemployment insurance program by interpreting state and federal unemployment insurance laws, agency rules, regulations, policies, procedures and guidelines. Receives telephone calls from claimants and processes all types of Unemployment Insurance initial claims by guiding and coaching individuals through the claims process. Explains services, procedures, options and benefits to customers; discusses One Stop Center services and refers accordingly. Prescreens claims by gathering and assessing key database information on claimants type and location of employment and applying Nebraska, federal and state laws to make decisions on the appropriate unemployment claim to file. Collects, records and stores claimant demographics and employment history along with appropriate occupational classification codes and enters respective data into a computer database. Retrieves, reviews and verifies all client personal and employment information data for accuracy and completeness; updates as required. Conducts periodic eligibility review interviews with claimants regarding ability and availability for work. Reviews, batches and forwards all claims for appropriate action; completes and submits supplemental documentation.
Hours: 8-5, Monday - Friday.
Qualifications / Requirements:
REQUIREMENTS: Coursework/training in math, composition and/or use of computer equipment AND experience in a public service program including answering inquiries and explaining procedures or experience in customer service or call center.
PREFERRED: High school diploma AND six months experience working with unemployment insurance claims. General familiarity with the Nebraska Employment Security Law. Experience with the Nebraska Department of Labor''s Benefit Payment System (BPS). Bilingual skills in English and Spanish.
Knowledge, Skills and Abilities:
Skilled in interviewing to collect and elicit essential information. Accurate data entry skills. Filing and organizational skills. Ability to interpret written information and forward to appropriate parties; respond in a timely manner to deadlines.Estimated Salary: $20 to $28 per hour based on qualifications.
State of Nebraska
Job Code: 02351911
Job Title: Unemployment Insurance Claims Specialist
Closing Date/Time: Thu. 06/26/14 11:59 PM Central Time
Salary: $13.57 Hourly
$28,225.60 Annually
Job Type: PERM FULL TIME
Location: Lincoln, Nebraska
Requisition #: 201402430
Position #: Various
Department: Labor, Department of
Print Job Information-Apply
Description Benefits Supplemental Questions
Two positions available. Under general supervision, interviews individuals by telephone, conducts initial and subsequent assessment of individual needs and files initial/additional claims for unemployment insurance benefits. Assists in the completion and processing of claims for unemployment insurance benefits.
Examples of Work:
Receives and responds to telephone inquiries from claimants, employers, other agencies, and the general public about the unemployment insurance program by interpreting state and federal unemployment insurance laws, agency rules, regulations, policies, procedures and guidelines. Receives telephone calls from claimants and processes all types of Unemployment Insurance initial claims by guiding and coaching individuals through the claims process. Explains services, procedures, options and benefits to customers; discusses One Stop Center services and refers accordingly. Prescreens claims by gathering and assessing key database information on claimants type and location of employment and applying Nebraska, federal and state laws to make decisions on the appropriate unemployment claim to file. Collects, records and stores claimant demographics and employment history along with appropriate occupational classification codes and enters respective data into a computer database. Retrieves, reviews and verifies all client personal and employment information data for accuracy and completeness; updates as required. Conducts periodic eligibility review interviews with claimants regarding ability and availability for work. Reviews, batches and forwards all claims for appropriate action; completes and submits supplemental documentation.
Hours: 8-5, Monday - Friday.
Qualifications / Requirements:
REQUIREMENTS: Coursework/training in math, composition and/or use of computer equipment AND experience in a public service program including answering inquiries and explaining procedures or experience in customer service or call center.
PREFERRED: High school diploma AND six months experience working with unemployment insurance claims. General familiarity with the Nebraska Employment Security Law. Experience with the Nebraska Department of Labor''s Benefit Payment System (BPS). Bilingual skills in English and Spanish.
Knowledge, Skills and Abilities:
Skilled in interviewing to collect and elicit essential information. Accurate data entry skills. Filing and organizational skills. Ability to interpret written information and forward to appropriate parties; respond in a timely manner to deadlines.Estimated Salary: $20 to $28 per hour based on qualifications.
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